jera9 Privacy Policy

1. Introduction and Overview

jera9 ("we", "our", "platform") operates a safe, reliable, and transparent online entertainment service for players in Bangladesh. We believe that every user's privacy is a fundamental right. This privacy policy explains what types of information we collect, why we collect it, how we use it, and how we keep that information secure.

By registering with jera9 or beginning to use our services, you are giving your consent to all the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact our support team.

2. Information We Collect

jera9 collects various types of information to improve the quality of your service and to meet legal obligations. A detailed description of the information collected is provided below:

2.1 Personally Identifiable Information

During registration and identity verification, we collect the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification — minimum age of 21 is mandatory)
• National ID card or passport number
• Email address
• Current and permanent address

2.2 Financial Information

We require the following information to process transactions:

• bKash, Nagad, or Rocket account number
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction date, time, and amount

2.3 Technical Information

Our system automatically collects the following technical information:

• IP address and device information
• Browser type and version
• Operating system
• Login time, session data, and browsing behavior
• Cookies and similar tracking technologies

2.4 Gaming Activity Information

To ensure responsible gaming and to improve our services, we store:

• Play history and results
• Betting patterns and preferences
• Bonus usage information
• Session duration and activity logs

3. Purpose of Data Collection

jera9 uses the information collected for the following legitimate purposes:

3.1 Account Management and Verification

We use personal information to create, maintain, and secure each user's account. Age verification is mandatory — only those aged 21 or above may use our platform.

3.2 Financial Transaction Processing

Financial information is essential to successfully complete deposits and withdrawals. This information is used to securely process a minimum deposit of ৳300 and withdrawal of ৳500 via bKash and Nagad. Withdrawal processing time is generally 30 minutes to 3 hours.

3.3 Fraud Prevention and Security

We review user information to prevent fraudulent activity, money laundering, and unauthorized access. This is part of our commitment to ensuring fair play.

3.4 Customer Support

Our 24/7 live chat support team, which assists you in Bengali, may view your account information to provide help. This speeds up problem resolution.

3.5 Service Improvement and Personalization

By analyzing your preferences and play patterns, we provide a better experience. This data is also used to send information about relevant offers and bonuses.

4. Cookies Policy

The jera9 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: Required to maintain login sessions and security; these cannot be disabled.
• Functional Cookies: Remember your language preferences and settings.
• Analytics Cookies: Monitor site performance and help identify issues.

You can control or delete cookies through your browser settings. However, disabling certain cookies may affect some functionality of the website.

5. Data Disclosure and Third Parties

jera9 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Minimum necessary information is shared with trusted partner organizations for payment processing (bKash, Nagad, Rocket, bank transfer) and technical services. These organizations operate under strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information in accordance with a valid court order or directive from a government authority. In such circumstances, we provide only the information that is necessary.

5.3 Fraud Prevention

Information may be shared with relevant authorities to prevent fraudulent activity and protect the security of the platform.

6. Data Security Measures

jera9 uses industry-standard security technologies and processes to keep your information safe:

• SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
• Firewall Protection: An advanced firewall system is active to prevent unauthorized access.
• Encrypted Database: Stored data is kept in an encrypted database.
• Restricted Access: Only authorized staff can access user information.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
• Two-Factor Authentication: An additional layer of security for account login.

Although we take the highest security measures, no data transmission over the internet is 100% secure. If you become aware of any security issue, please notify our support immediately.

7. Data Retention Period

jera9 retains user information in accordance with the following policy:

• Information for active accounts is retained for as long as the account remains active.
• Even after an account is closed, information necessary for legal obligations and dispute resolution is retained for a specified period.
• Records of financial transactions are retained for the period required by law.
• After the above purposes have been fulfilled, information is securely deleted or anonymized.

8. User Rights

Every user of our platform has the following rights regarding their information:

8.1 Right to Know

You may request at any time to know what information we are storing about you. Our support team will process this request.

8.2 Right to Rectification

If there is incorrect or incomplete information in your account, you may request a correction. The necessary corrections will be made after identity verification.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, information required to meet legal obligations may not be possible to delete.

8.4 Data Portability

You have the right to receive a copy of your information in a machine-readable format.

8.5 Withdrawal of Marketing Consent

If you do not wish to receive promotional messages or offers, you may withdraw your consent at any time by informing our support team.

9. Protection of Minors

jera9 is strictly committed to keeping minors away from gaming. Our platform is for those aged 21 or above only. We do not intentionally collect any information from anyone under the age of 18 or 21. If we receive information that a minor has accessed our platform, we will immediately close that account and delete all associated information.

10. International Data Transfers

In some cases, your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that your information remains protected through applicable international standards and contractual safeguards.

11. Policy Changes and Updates

jera9 reserves the right to update this privacy policy from time to time in line with changes in requirements or services. If there are significant changes, we will notify you in the following ways:

• A notice will be published on the website.
• Information may be sent to your registered email.
• You may be asked to consent to the new policy upon your next login.

If you continue to use the platform after the updated policy is published, it will be assumed that you have agreed to the new policy.

12. Contact and Complaint Resolution

If you have any questions, comments, or complaints about this privacy policy, please contact us: